Your satisfaction is extremely important to us. If for any reason you are unsatisfied with your purchase, simply send the item/s back within 90 days of your order and receive a full refund.
How do I return my order?
ALL returns must receive a Return Authorization in order for the return to be processed. To receive a Return Authorization and return instructions, simply send an email to info AT WaterPointUs.com. All items returned must be in original packaging. Items returned without a Return Authorization or to an address other than the one we will provide you with in the return instructions will not be accepted.
What if I would like to return an item after 90 days?
Items that are over 90 days from the purchase date are not eligible for a refund.
What do I do if I receive a damaged, expired or incorrect product?
Products should be inspected immediately once delivered. If you receive a damaged, expired or incorrect product, please send an email to sales AT WaterPointUs.com within 72 hours of receiving your product, and we will have it replaced at no extra cost for you.
How long will it take to receive a credit from my return?
As soon as we receive your item, we will process your return. We will credit the original purchase price of the item(s) to the account used to make the purchase. You should see the credit come through within 3-10 days, depending on your bank’s procedures and how quickly they process the credit.
- All returned products must be received in original packaging; otherwise, additional charges may be applied. If you have any questions regarding the return of a specific product, please feel free to contact us by phone or email.
- Please keep in mind that once an order has been processed and shipped, it cannot be cancelled. Products already shipped to you may be returned in accordance with our return policy as stated above. Refusal to receive such an order will be treated according to the rules of our standard return policy.
- All returns of “duplicate items” (the same type of items previously returned by the same customer from a previous order) are subject to approval.
- We will not be responsible for shipping and handling on returned items. We recommend using UPS, FedEx or some other form of insured mail for returns as we can not be responsible for items that never make it back to us.